Session Overview

• Month 1: Self-introductions, workplace vocabulary, confidence-building
• Month 2: Grammar mastery, storytelling, customer interaction simulation
• Month 3: Presentation delivery, spontaneous speaking, communication in meetings
• Each month includes:
  • 6 hours of live training
  • Offline assignments
  • Personalized coaching & feedback
  • Capstone project at the end

Learning Objectives

By the end of this programme, participants will be able to:

• Communicate confidently with customers and colleagues across borders
• Apply correct grammar and vocabulary in real-time professional conversations
• Use empathy, tone control, and active listening in challenging customer scenarios
• Deliver structured and compelling presentations with clarity
• Improve impromptu speaking and adaptability under pressure
• Write and speak using appropriate business idioms, tone, and structure

Training Methodology

• Live Virtual Sessions: Interactive learning, roleplays, and case-based instruction
• Micro-Practice Tasks: Peer buddy challenges and recorded assignments
• Coaching & Feedback: Personalized reviews via voice notes and reports
• Gamification: Points, badges, and mini-certifications for motivation

Final Showcase: Real-world presentation evaluated by peers and trainers

Importance of the Training Programme

• Improves global communication readiness for customer-facing professionals
• Reduces miscommunication and increases service consistency
• Boosts confidence among agents with low-to-mid language fluency
• Supports operational KPIs like call resolution, CSAT, and agent engagement
• Builds a future-ready team capable of internal growth and promotion