5 Days Program
3 hours exam – 100 MCQ Questions
77% to Pass Exam
1.0 Introduction: Overview of Six Sigma
Value of Six Sigma
Recognize why organizations use Six Sigma and understand the origins of Six Sigma.
Organizational Drivers and Metrics
Recognize key drivers for business (profit, market share, customer satisfaction, efficiency, product differentiation) and how key metrics and scorecards are developed and impact the entire organization.
2.0 Six Sigma—Define
Define and describe SIPOC
Owners and Stakeholders
Identify process owners, internal and external customers, and other stakeholders in a project.
Identify Customers and Customer Segmentation
Identify and classify internal and external customers as applicable to a particular project, and show how projects impact customers.
Collect and Classify Customer Data
VOC, Survey Methods, Kano Analysis.
Translate Customer Requirements
Translate customer feedback into project goals and objectives, including critical to quality (CTQ) attributes and requirements statements. Use of Quality Function Deployment (QFD) to translate customer requirements into performance measures.
Project Identification and Planning Tools
Define, select, and use:
Organizational Goals and Six Sigma Projects
Describe the project selection process including knowing when to use Six Sigma DMAIC methodology.
Project Charter and Project Metrics
Define and describe elements of a Project Charter. Development of metrics – COQ, DPU, DPMO, RTY.
Team Stages and DMAIC
Define and describe the stages of team evolution, including forming, storming, norming, performing, adjourning, and connectivity with DMAIC.
Six Sigma – Team Roles and Responsibilities
Describe and define the roles and responsibilities of participants on Six Sigma teams, including black belt, master black belt, green belt, champion, executive, coach, facilitator, team member, sponsor, process owner, etc.
3.0 Lean principles in the organization
Lean concepts and tools
Define and describe concepts such as value chain, flow, pulls, perfection, etc., and tools commonly used to eliminate waste, including kaizen, 5S, error-proofing, value-stream mapping, etc.
Value-added and non-value-added activities
Identify waste in terms of excess inventory, space, test inspection, rework, transportation, storage, etc., and reduce cycle time to improve throughput. (Understand)
4.0 Six Sigma—Measure
Develop and review process maps, flowcharts, etc.
Process Inputs and Outputs
Identify process input variables and process output variables (SIPOC), classify as CTQs and CTPs including Control & Noise CTPs.
Probability and Statistics
Distinguish between enumerative (descriptive) and analytical (inferential) studies, and distinguish between a population parameter and a sample statistic.
Basic Probability Concepts
Describe and apply concepts such as independence, mutually exclusive, multiplication rules, etc.
Types of Data and Measurement Scales
Identify and classify continuous (variables) and discrete (attributes) data. Describe and define nominal, ordinal, interval, and ratio measurement scales.