ITIL® 4 Foundation

The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for service management. ITIL® 4 Foundation is the first publication of ITIL® 4, the latest evolution of the most widely adopted guidance for ITSM.

Course Outline

  • Introduction
  • IT service management in the modern world
  • The structure and benefits of the ITIL® 4 framework
  • Key concepts of service management
  • Organizations, service providers, service consumers, and other stakeholders.
  • Products and services.
  • Service relationships
  • Value: outcomes, costs, and risks.
  • The four dimensions of service management
  • Value streams and processes
  • ITIL® Service Value System
  • ITIL® Management Practices
  • Service Management
  • Technical Management
  • Revision & Practice exam
  • Examination

FAQ

  • Provide readers with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working
  • Explain the concepts of the service management framework to support candidates studying for the ITIL® 4 Foundation exam
  • Act as a reference guide that practitioners can use in their work, further studies, and professional development.
  • Value streams and processes
  • ITIL® Service Value System
  • ITIL® Management Practices
  • Service Management
  • Technical Management
  • Revision & Practice exam
  • Examination
  • Value streams and processes
  • ITIL® Service Value System
  • ITIL® Management Practices
  • Service Management
  • Technical Management
  • Revision & Practice exam
  • Examination

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