ITIL® 4 Foundation
ITIL® 4 Foundation
The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for service management. ITIL® 4 Foundation is the first publication of ITIL® 4, the latest evolution of the most widely adopted guidance for ITSM.
- Axelos Certified
- 2 Days Program
- 1 hour exam – 40 MCQ Questions
- 65% to Pass Exam
Course Outline
- Introduction
- IT service management in the modern world
- The structure and benefits of the ITIL® 4 framework
- Key concepts of service management
- Organizations, service providers, service consumers, and other stakeholders.
- Products and services.
- Service relationships
- Value: outcomes, costs, and risks.
- The four dimensions of service management
- Value streams and processes
- ITIL® Service Value System
- ITIL® Management Practices
- Service Management
- Technical Management
- Revision & Practice exam
- Examination
FAQ
- Provide readers with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working
- Explain the concepts of the service management framework to support candidates studying for the ITIL® 4 Foundation exam
- Act as a reference guide that practitioners can use in their work, further studies, and professional development.
- Value streams and processes
- ITIL® Service Value System
- ITIL® Management Practices
- Service Management
- Technical Management
- Revision & Practice exam
- Examination
- Value streams and processes
- ITIL® Service Value System
- ITIL® Management Practices
- Service Management
- Technical Management
- Revision & Practice exam
- Examination
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