Master the 8D Problem Solving Framework

Solve It Right, Solve It Once

This course equips your team with a globally recognized, step-by-step methodology to fix quality issues, prevent recurrence, and communicate confidently with internal and external stakeholders.

The Problem We Solve

  • Unclear or incomplete root cause identification.
  • “Band-aid” solutions that don’t stick.
  • Customer trust damaged by recurring defects.
  • Teams unprepared during crisis or deviation events.

The 8D method enables permanent corrective actions — not temporary patches.

This coaching series goes beyond theory — it equips you with actionable frameworks to lead with clarity, emotional intelligence, and strategic execution.

Why 8D Works

Why QIC Programmes Work?

  • Structured, auditable approach for fixing issues
  • Builds alignment across quality, operations, and customer service.
  • Develops strong communication for crisis management.
  • Prevents repeats with traceable, data-driven actions.
  • Builds confidence in your internal quality culture.

Training Content

Why QIC Programmes Work?

Discipline Focus Area
D0 Pre-planning & scoping the problem
D1 Team formation, stakeholder mapping
D2 Defining the problem using 5W2H
D3 Containment actions to protect customers
D4 Root cause analysis (Fishbone, Is/Is Not, Traceability)
D5 Corrective Actions – Band-Aid to Systemic
D6 Validation (Poka Yoke, Data Audit)
D7 Preventive Action – Systems, Processes, People
D8 Recognition & Lessons Learned

*Bonus: Risk Assessment Templates, Post-Mortem Tools, Crisis Communication Best Practices

Who Should Attend

Quality & Process Engineers

Plant/Factory Managers

Cross-functional Team Leads

Anyone managing customer-facing quality issues

Outcomes You’ll Achieve

  • Lower cost of poor quality (COPQ)
  • Stronger credibility in customer issue reporting
  • Prevent repeated failures across products or lines
  • Team skill upgrade in structured RCA and fix strategy

Real Feedback

What Our Clients Say

“We implemented 8D from this training and cut repeat incidents by 70% within 3 months.”
Customer Experience Head, Electronics MNC

Our Esteemed Clients

Our Esteemed Clients

HSBC
Tenaga Nasional
Heineken
Epson
Pikom
Tecan

Ready to

Upskill Your Team?

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