Master Privacy Policy, Terms & Conditions, Cookies Policy & Data Processing Agreement

Section 1 Privacy Policy

Quantum Inno Creat Sdn Bhd is committed to protecting your personal data and privacy in accordance with the PDPA 2010 of Malaysia.

1.1 Types of Personal Data Collected

• Name, NRIC/passport number
• Contact details: phone, email, address
• Employment or company information
• Training records, attendance, forms, survey responses
• Payment and billing information (if applicable)
• Digital identifiers such as IP address, browser type, cookies, device data
• Any other information relevant to the services you use or inquiries you submit

1.2 Sensitive Personal Data

We may process sensitive personal data (such as health information or other specially protected categories) only when necessary and with your explicit consent or where permitted by law.

1.3 How We Collect Personal Data

• When you submit forms, registrations, surveys, or applications
• When you communicate with us via email, phone, WhatsApp, or social media
• When you participate in training, coaching, events, or programmes
• Via our website, analytics tools, cookies, and other tracking technologies
• From enterprise clients who provide participant data for training or consultancy

1.4 Purpose of Processing

We process personal data for purposes including (but not limited to):

• Delivering training, coaching, consultancy, and digital services
• Handling registrations, confirmations, attendance, and certifications
• Providing customer support, responding to inquiries, and managing relationships
• Administering billing, invoicing, and financial transactions
• Fulfilling HRD Corp and regulatory requirements where applicable
• Conducting analysis, reporting, and service improvement
• Carrying out marketing, promotions, and newsletters (with appropriate consent)
• Preventing fraud, abuse, and security breaches

1.5 Disclosure of Personal Data

We may disclose personal data to the following parties where appropriate or required:

• Our employees, trainers, consultants, and authorised personnel
• HRD Corp, government authorities, or regulators where required by law
• Business partners, collaborators, and service delivery partners
• Cloud platforms, CRM, LMS, analytics, and marketing tools
• Banks, payment gateways, and financial institutions
• Legal advisors, auditors, and professional service providers
• Law enforcement or authorities when required to comply with applicable law

1.6 Security Measures

We implement reasonable technical and organisational measures to secure personal data, including access controls, secure servers, encryption where appropriate, and confidentiality obligations for personnel.

1.7 Data Retention

We retain personal data only for as long as necessary to fulfil the purposes stated above, or to satisfy legal, regulatory, tax, audit, and internal policy requirements.

1.8 Your PDPA Rights

You may request to:

• Access personal data held about you
• Correct incomplete or inaccurate information
• Withdraw consent for future processing (subject to contract/legal constraints)
• Request deletion where permissible by law

1.9 Contact for PDPA & Privacy Matters

If you wish to exercise your rights or have questions regarding this policy, please contact:

Quantum Inno Creat Sdn Bhd (1311678-M)
A-09-15 Tower A Pinnacle Petaling Jaya,
Jalan Utara C, 46200 Petaling Jaya, Selangor D. Ehsan.
Email: admin@quantuminnocreat.com
Phone: +60 17-349 5546

Section 2 Cookies & Tracking Policy

2.1 What Cookies We Use

• Essential cookies (navigation, basic site functions)
• Analytics cookies (e.g., Google Analytics) for traffic and usage insights
• Marketing and retargeting cookies (e.g., Meta Pixel)
• Performance cookies for load time and stability improvements

2.2 Why We Use Cookies

We use cookies and similar technologies to:

• Improve user experience and page responsiveness
• Understand user behaviour and content performance
• Support marketing campaigns and measure conversions
• Maintain website security and reliability

2.3 Managing Cookies

You can disable or control cookies through your browser settings. However, doing so may limit or affect some website functions.

Section 3 Terms & Conditions

3.1 Acceptance of Terms

By accessing our website, platforms, or services, you agree to be bound by these Terms & Conditions, including any policies referenced here.

3.2 Use of Website & Services

• You agree not to use our platforms for unlawful or prohibited purposes.
• You agree not to interfere with or disrupt website operations or security.
• You must not copy, scrape, or resell our content without written consent.
• You are responsible for ensuring the accuracy of information you provide.

3.3 Intellectual Property

All content, training materials, presentations, videos, audio, documentation, graphics, and branding are the intellectual property of Quantum Inno Creat Sdn Bhd or its licensors. No part may be reproduced, distributed, or used commercially without prior written permission.

3.4 Payment, Refunds & Cancellation

• Fees for training, programmes, and services are payable as specified at the time of registration or proposal.
• Refund and cancellation terms will be provided in the specific programme or contract documentation.
• Customised consultancy, digital products, and bespoke services are generally non-refundable unless stated otherwise.

3.5 Limitation of Liability

To the fullest extent permitted by law, Quantum Inno Creat Sdn Bhd shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:

• Use or inability to use our website or services
• Errors, interruptions, or unavailability of third-party platforms
• Cyberattacks or unauthorised access beyond our reasonable control
• User negligence, misuse, or failure to follow instructions

3.6 Indemnity

You agree to indemnify and hold harmless Quantum Inno Creat Sdn Bhd, its employees, and partners from any claims, losses, damages, or expenses arising from your misuse of our services or violation of these Terms & Conditions.

3.7 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices, and your use of those sites is at your own risk.

Section 4 Data Processing Agreement (DPA) – Enterprise Clients

This section applies where Quantum Inno Creat Sdn Bhd acts as a Data Processor on behalf of enterprise clients (Data Controllers) in relation to training, consultancy, or digital services that involve personal data processing.

4.1 Roles of the Parties

• Client: Data Controller – determines purposes and means of processing.
• Quantum Inno Creat: Data Processor – processes data only on client instructions.

4.2 Processor Obligations

• Process personal data only on documented instructions from the client.
• Implement appropriate security measures to protect personal data.
• Ensure staff are bound by confidentiality obligations.
• Assist the client in fulfilling PDPA-related obligations where reasonably required.
• Notify the client without undue delay if a data breach affecting client data is detected.
• Delete or return client personal data at the end of the engagement, unless retention is required by law.

4.3 Sub-Processors

We may engage sub-processors (e.g., cloud providers, CRM/LMS platforms) to support service delivery. All sub-processors are required to follow equivalent data protection standards and contractual safeguards.

4.4 International Data Transfers

Where services involve systems hosted outside Malaysia, personal data may be transferred internationally. We will take steps to ensure that any such transfers provide adequate protection consistent with PDPA principles.

4.5 Data Breach Management

If a data breach relating to client data occurs, we will:

• Investigate and take steps to contain the incident
• Inform the client as soon as reasonably practicable
• Provide relevant information for the client’s regulatory reporting (if required)
• Cooperate with remediation and preventive actions

4.6 Ownership of Data

All personal data provided by the client remains the property of the client. Quantum Inno Creat Sdn Bhd does not obtain ownership rights over such data.

Section 6 Governing Law

This Master Privacy Policy, Terms & Conditions, Cookies Policy, and Data Processing Agreement are governed by and shall be construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.